I'm forced to conclude O2 doesn't like customers, or money. Odd tactic, for a business.
The following is an e-mail I sent to O2 regarding this fiasco:
From the iPhone 3G page of your Help site, under Pay & Go:This is totally unacceptable. I need a new phone. I have my heart set on that phone. I don't want to wait until freaking Christmas - this is supposed to be funded in part by my parents as a treat for the end of exams. Bit bloody late come Christmas.
"Pay & Go will be available later this year."
It's taken you since WWDC back in mid June to finally come out and say those of us who cannot have or do not want iPhones on contracts are being left out in the cold? I'm hugely let down. I've been looking forward to the iPhone 3G launch since the phone was announced, even more since it was confirmed Pay/Go would be an option.
But for weeks, I hear nothing. Then I start to hear from friends and people online that miscellaneous sources are saying no Pay/Go on launch day, some even saying not until the Christmas season. Shortly after, I receive an e-mail from O2...Telling me they're going to send an e-mail. Which I knew. Because I told them to.
And so then we come to today. As has become my custom, I head over to O2's site for news and check my mail. There in my inbox are details of how to buy an iPhone 3G on Contract. Which irks me because I registered my interest on the Pay/Go page and for a reason. Ad on O2's site? After weeks of stringing us along, O2 ordained to reveal Pay/Go customers are being left out in the cold until , well, I still don't know. You've managed to continue to disappoint without even removing the uncertainty.
How difficult would it have been to put some clear information informing us that the iPhone 3G would not be available on Pay/Go until later, or even that the Pay/Go option may have ended up being delayed? You clearly knew it might have been, which is why you have and continue to keep the details from us. It's extremely misleading, and there's a case to be made for it being fraudulent advertising, especially if you used it to gauge consumer interest (Which, to be honest, it was used for).
But then I do know why we're being treated so unfairly.
O2 wants to force me into a Contract. Well I don't appreciate that one bit. I can't have a Contract, it has to be Pay/Go. Even if I could, I wouldn't want it. One of the biggest barriers to iPhone adoption last time around was the lack of Pay/Go. It's clear to me now that either:
A) O2 are somehow unaware of this, leading me to wonder if they listen to their customers at all, and only found out by allowing people to register their interest. I should point out again that the manner in which this was done is in the grey regions of legality.
B) The Pay/Go option was pre-announced with the specific intention of announcing it's indistinct delay at a later date and therefore moving some potential Pay/Go-ers to Contracts, specifically early adopters
I feel extremely let down by O2 now. O2, you have some serious sucking up to do to avoid missing out on my sale. Ever heard of the iPod touch? It's waiting in an Apple Store near me, just waiting to eat your lunch.
No, the Christmas season is not an official timeframe, just one CS Reps kept throwing out which now seems likely.
Jens is Pissed